#Maintenance & SupportKeep your website
like a promising security
- Exclusive services for you as a maintenance customer
- Support - our team prioritizes your requests
- Updates - we always keep an eye on your website
- Wishes - just tell us what you would like to change on your site
Fast support
As a maintenance customer, you have the clear advantage that we can respond quickly to your support requests as part of the maintenance contract, as we do not have to spend time clarifying formalities. On the other hand, we check your website at regular intervals - so we can ensure a continuously clean internet presence.
Always up to date
Websites are changeable entities that require constant maintenance. Changes can occur at any time in certain plug-ins or applications that have an impact on the website appearance. As part of maintenance, we keep a regular eye on your site, carry out timely updates and perform further quality checks.
Long-term relationships
The better we know you as a customer and your website or goals, the better we can anticipate solutions and implement them accurately. Especially if we have built your website, we can fix a bug or unexpected error message with just a few clicks. We can usually do this for all other WordPress-based sites too, but it doesn't hurt if we already know you as a customer ☺.
#WordPress #Support #Maintenance Maintenance customers have a clear advantage
Prevention & acute troubleshooting
The purpose of updates to applications such as plug-ins is to fix bugs in previous versions, close security gaps, ensure compatibility with other systems or provide users with new functions. However, experience also shows that plug-ins can occasionally throw or cause errors.
As we are aware of these risks, we are aware of these eventualities. We then know what to do straight away, make a backup of the site or have our technician do the magic for us.
Working in the server area
The WordPress backend interface is extremely user-friendly and, with a little experience, can also be used by non-experts. Many of the technical components of a website can be edited here. Nevertheless, it is occasionally necessary to carry out server-side work for the site. Setting up new e-mail addresses, updating the php version or working on the database are just a few of the tasks that are carried out in the server area.
This work should only be carried out by experienced employees.
Time is money
When we maintain a website in detail and ensure the quality of your website, this can take one to two hours on a case-by-case basis. This time is included in your maintenance contract with us, under "routine work" - i.e. this is an included service.
If you book this service with us on an ad hoc basis or even require support following faulty maintenance by a third party, we will have to charge you our full hourly fee. Communication on cases like these alone is usually incredibly extensive, as the background, causes etc. are not known at first.
#Maintenance & support #how it works We look after your site & are there for you
First-class support for our existing customers is our top priority. In addition to ongoing support, we also take care of the maintenance of your WordPress site. The first six months are even free for our customers.
After creating your website, we will take care of the technical maintenance for six months free of charge. This is how you get to know us in our most important discipline – the competent support of our existing customers.
We maintain all the components that keep your site running. This includes regular backups to keep your data secure. We also keep all plug-ins and themes up to date so that your site always functions optimally. Security checks are also included to avoid any nasty surprises. And if there are any problems, we’re there to fix them quickly.
We are there for you if you have organizational or technical questions about your site. We support you if you want to make changes to your site yourself. We can also advise you on projects relating to your business goals or your online presence.
Our first-level support consists of competent employees who can offer you a prompt and final solution to your request. And they always keep you up to date! The support team will always let you know how your ticket is progressing, how much maintenance budget is still available to you and remind you of tickets that require your input. After one year, you are free to decide whether and to what extent you would like to continue working with us.
In short: We make sure that your website is always up to date and protected – so that you can take care of your business without having to worry about the technology!
#Maintenance & support with LeadpeakHow you benefit as a maintenance customer
#Wartung
Regular technical maintenance- Experienced processing of short-term requirements
- Cyclical quality assurance measures
- Cross-page performance optimization
Our maintenance services guarantee that your website always works perfectly and remains up-to-date. We carry out regular technical checks and updates to proactively solve potential problems and optimize the performance of your website.
"Routine check" as part of the maintenance package
- Implementation of all technically relevant routine measures
- Countermeasures in the event of anomalies
- Invitation to a routine meeting
#Support
Individual, personal support- Direct access to our support team
- Prioritized processing of your requests
- Rapid assistance through active first-level support
Our support team is always on hand to answer your questions and resolve any issues quickly. We offer personalized advice and individual support to ensure your website runs smoothly and your online business goals are achieved effectively.
Contact our support team
- Professional cause research
- Diagnosis + solution finding
- Feedback / recommendation for action to customer
#Support for you We're there when things go wrong
"My contact form no longer works."
"My new employee needs an e-mail address."
"I was working in the BAckend. Now the page is shot."
"The ordering process is constantly interrupted."
"My address on the website needs to be changed."
"My site is slower than usual."
"We would like to set up a subdomain."
" ... "
What you can expect from the Managed Website Service
Our expertise in web design strengthens your brand image, improves the user experience of your site visitors and takes into account the requirements for successful SEO measures. But regardless of whether you already have an existing website or are having a new one created by us - we will take care of the search engine optimization and maintenance of your site for you. We also provide you with individual and strategic advice in line with your goals.
All you then have to do is concentrate on your day-to-day business and simply assign individual tasks relating to your Internet presence to us.
#ReferencesEven if things don't go so smoothly, we are there for you.
#Partner - Bavarian Building Academy
Sparring partner for a major training providerWhat we have achieved
- A lively website with many thousands of visitors a month.
- Hundreds of subpages combined in one website without the page speed suffering.
- Support responses take less than one working day on average for a satisfactory answer.
This is how we did it
- We are there when things get stuck. With one of the best support teams in the industry.
- We proactively contribute ideas to ensure that our customers are always one step ahead in their industry.
- We do the boring but necessary security updates silently in the background and if something goes wrong, the backup is of course up to date.
Our conclusion
A website is never finished. The bayerische Bauakademie lives by this credo and has a reliable specialist at its side for all its projects and plans, to help when it gets stuck.
Do you want to celebrate similar successes? Then get in touch with us.
No matter whether the website is ours or from another web designer. As long as you have a WordPress Elementor website, we are your ideal choice to have your site professionally maintained. Give us a call and see our renowned support for yourself.
#Emergency - ZumFachwirt
We are there when things go wrong.What we have achieved
- Defense against various threats through hacking
- Protecting its business model, which requires the website as the center of all transactions
- State-of-the-art technology through regular evaluations.
This is how we did it
- Emergency support even at the weekend
- Tracking software to detect and block malware injections
- Manual and automatic control of the page.
Our conclusion
Despite various attempts, we have always been able to protect the zumfachwirt.de website from malicious hackers and ensure that the company behind the website can reach its customers at all times.
Do you want to celebrate similar successes? Then get in touch with us.
No matter whether the website is ours or from another web designer. As long as you have a WordPress Elementor website, we are your ideal choice to have your site professionally maintained. Give us a call and see our renowned support for yourself.
